When It All Goes Wrong.

As most of you know we deal solely with small business.  We are talking mostly, really small, circa less than 20 users.  However, those users are just as likely to delete an important file, and all the other risks are there, fire flood, server failure etc.  Arguably more so as a lot of small businesses are now located in massive buildings with many other small businesses all running equipment from god knows where, and hardly any of it installed in a professional way.   A great example is that I do not have one customer whose servers are located in a purpose build server room with air conditioning.  I know, I can hear all you engineers from big money businesses rolling your eyes.  The simple fact of the matter is the money is simply not there, consequently we are constantly dealing with make do and mend.

Traditionally small business backups have been a few, in some cases two, in some cases five, external hard disks, using Windows backup tools, which for the most part work perfectly.  We can restore an entire server fairly quickly.  This was a perfect solution for the SBS product line where there was a single server therefore a single image.  However, since Microsoft ditched the product line and made us install Exchange on a separate server this has caused a big issue, all of a sudden there are two servers, which need two lots of Backup devices even if they are installed in one VMWare Environment. 

Now we really did not want to have to retrain our entire customer base in how to check their backups, and we really wanted a way to keep a track of them, as windows no longer has a friendly way to e-mail a backup log to us each day.  Oh, I miss the SBS administrator e-mails.  So, we have had to get creative in finding a solution to this.  I know a lot of you are going say, oh that’s easy just use an online backup service.  Yeah, try and get a director to pay for that!  I was really impressed with the Datto solution, however selling it proved to be really, really hard.  Customers loved all the features, and the fact that it had built in Virtualisation technology so they could fire up a server if theirs failed in a few minutes.  But the E-brake went on as soon as the monthly subscription costs was uttered, bear in mind, for some of them, this was more than half of what they pay me for an entire month’s support.

So we had to get creative.  We have played with many different NAS devices over the years but the one that we really like is the Synology products as they really do offer something that is super affordable for small business.  The product line offers single drive, two drives, four drive and larger arrays and they include iSCSI.  Which gives us a great way to backup maintaining all the Windows incremental backups.  If you use traditional NAS then it has to backup the entire server each time, and deletes the old image as it goes.  iSCSI maintains all the history so you can go back a day, four days, ten days etc.

The way this system works, we place into the network (normally on the second server NIC) a Synology disk station, we provide two iSCSI Luns, one for each server (more if needed) of an appropriate size, which we then connect to directly from within Windows (effectively becoming a local disk) we then use these as the backup locations from within Windows Server.  The backup rolls onto this each night, no worries about users forgetting to plug the drives in, or change them etc.  Now we use the HyperBackup built into the Synology Disk Station to roll the LUN backups onto the external hard disks (which for the most part they already have)

This allows us to roll out really good robust proven backup systems for approximately ¼ the cost of the Datto system, and with no ongoing monthly fee.   Small business loves this.  It gives them a shiny box to point at, and say that is my backup.  They have emergency off-site backups.  Also, the Disk Station monitors and e-mails us to let us know the LUN’s are being backed up, and will let us know the second one of the external disks goes wonky.

Modifying a Website

The first thing you will require is the website “FTP” details, these are available from you provider (whoever is hosting the website). These should consist of three things:

1) Username
2) Password
3) FTP Location e.g. ftp.mydomain.com

Once you have these you will require an FTP client software, a good example of this (free) would be Filezilla (http://filezilla-project.org/). Simply download and detonate the installer and then follow the on-screen prompts.
You are now in a position to “Downlad” the website code from the FTP server.

1) Open FileZilla or other FTP application
2) In the case of Filezilla enter your ftp location, username and password in the boxes at the top and then click connect.
3) You will see the FTP windows just below, the right hand side shows the contents on the Internet and the left hand side shows the local information.
4) Highlight everything in the right hand window (in the same way you do in windows explorer)
5) Navigate in the left hand side window to where you would like to store the downloaded content.
6) Right click on the highlighted files and folders on the right hand side and click download.
7) This will now start to do things, and download each file one by one to the location you have specified on the right hand side. Now you are going to need an HTML editing application, you can simply use Notepad but I would suggest “Bluefish” (Free) which is an excellent application that is available on both Linux and Windows. The Bluefish Project is located at http://bluefish.openoffice.nl/ simply click the download link and read the instructions for your operating system. In the case of Fedora (not familiar with others) you can use the package installer, or issue a yum install bluefish command.

    Making Changes

Open Bluefish, select file open and then navigate to the location you specified to download your content to in the previous steps. The main file (Homepage) will usually be called index.htm, index.html, default.htm or default.html but could be anything. Once opened make your changes in the main window and click file save to save. There are many hundreds of great HTML programming guides on the internet a good example is http://www.utoronto.ca/webdocs/HTMLdocs/NewHTML. But the safest thing to do is to try things out on a test website.

Remember this is an offline data set we are fiddling with, so if you do make a complete hash of it, then simply go back to filezilla and re-download the page in question.

Remember for great IT support in Milton Keynes contact www.it-mk.co.uk

Software of the Year 2010

We have had a long chat in our office and we wanted to tell you all about our choice for out “Software of the Year” award for 2010.  The piece of software we have decided to award this to is “The Gimp”.  This is essentially an image editor that contains just about all the advanced tools you would find in any decent image editor.  There are tools for touching up old photos, designing your company logo quickly and simply, creating interesting and eye catching design pices for your website and many more features.  What makes this standout?  Well it is distributed under a GNU license, and therefore is free.  Just download and install, currently it is available for both Linux (it’s home operating system) and now Windows, including Windows 7.

Below is a screen shot from “The Gimp”.  Which can be downloaded from http://www.gimp.org/

"The Gimp" Screenshot

Remember for great IT support in Milton Keynes contact www.it-mk.co.uk

Crazy January Sale!

We are helping our customers during the first two months of 2010, by offering all customers the chance to get our great services at a massive discount for January and February.  So we are slashing our labour rate until the end of February to £25 + VAT per hour, which is a saving of £20 per hour, this offer is not just for the first hour, one call out, or new customers, but for every customer new and old, for everyjob, for as long as the job takes, for as many instances and call outs as you like.

All you have to do to get this great price is quote “JANSALE” when your talk to our staff.  This is a great offer for you to test us out and see ust wht we can do for your company.  We look forward to helping you soon.


Remember for great IT support in Milton Keynes contact www.it-mk.co.uk

TV Licensing and Streaming Media

IT-MK Limited are being asked more and more about the UK rules on Licensing and streaming media, well the honest answer is we did not know the rules.  Therefore on behalf of our customers we placed a call to the TV Licensing Athority.  The official view is:

You need to be covered by a valid TV Licence if you watch or record TV as it’s being broadcast in a shop or office. This includes the use of devices such as a computer, laptop, mobile phone or DVD/video recorder.
Usually you only need one TV Licence to cover your shop or office. However, in some cases certain areas may need a separate TV Licence. Please check below to ensure you’re correctly licensed.
It costs £142.50 for colour and £48.00 for a black and white TV Licence.

So if you or somebody in your company streams “Live” media from the Internet and your company is not covered by a License then as the business owner you are responsible. 

We hope this goes someway to clarifying the situation. 

Remember for great IT support in Milton Keynes contact www.it-mk.co.uk

PATA SATA, and Disk Drive Clatter

Hard Disk Drives are as important as a staple diet.  They are involved with everything that happens on your computer, the Internet and pretty much anything you access over a network.   Hard Disk Drives like most things in computing and vary widely in type and cost.  However they all largely rely on the same basic principle,  a circular spinning platter consisting of a substrate coated in a magnetic layer, across either a, or several, magnetic heads fly on an armature to read and write information.

There are many different types of hard disk, ranging from the very first MFM type drives,  to IDE or PATA as they now seem to be called,  SATA, SCSI, and SAS, also there are some new developments in SSD Drives which we will come to later, the designation is largely but not entirely derived from the interface used to communicate with the drive.

MFM Hard Disk Drives – These were very early devices, the largest MFM drive was no larger than 100Mb, small by the standards of today, but when these hit the market they revolutionized computing.  An MFM Drive can be spotted by the use of two ribbon cables connecting the drive to the PC.  They generally had a very particular sound which was the result of steper motors used to move the head across the platter. 

IDE (PATA) – Stands for Integrated Drive Electronics, which was a result of a lot of the drive controlling hardware was moved from the controller onto the drive itself.  This gave much greater compatibility, MFM drives had to employ specific cards to interface with the computer, these cards knew how to write to specific drives.  IDE was a mini revolution in the fact that the controller could now tell the drive “Write this” and the drive itself would work out how to do that.  This made drives cheaper, larger, more reliable, and most importantly easy to upgrade.  The “P” in PATA stands for parallel which is the way data is sent to the drive.  Several data channels on the cable means that information can be sent down each, parallel to the others.   IDE Drives had a single ribbon cable which attach them to the PC infrastructure.  IDE Drivers were responsible for taking storage space from about 100Mb up to nearly 1Tb.

SATA – Serial ATA, these drives are very much like the slightly older IDE, except that they have a much smaller connector, the information is sent in a serial fashion.  SATA drives have taken home computing through the 1Tb barrier.  However they still rely on the same principle of a spinning magnetic platter.

SCSCI – SCSI Drives are normally found in servers, they have been available for as long as IDE hard disks and again rely on a spinning medium inside to store data.  SCSI Disks generally spin slightly faster, IDE disk usually spin around 5400RPM however some can go up to 7400RPM, SCSI Disks range from 10,000RPM to 15,000RPM.  SCSI was the first system to implement RAID or Redundant Array Of Inexpensive Disks, this involved using a number of SCSI Drives to do various Mirroring or Stripping Functions to provide either higher speed access or redundancy in the event of a failure.  The most common RAID level is RAID-5 which consists of at least three disk drives, in the event of a failure of a single disk that disk image can be rebuilt using a new disk and the information on the other two drives.  This provided a good level of fault tolerance for networked storage space.

SAS – Are the modern serial replacement for SCSI offering smaller footprint drives, higher reliability and cheaper hardware.

SSD – Stands for Solid State Disks, in these the entire substrate and head mechanism has been replaced entirely with electronics so there are no moving parts at all.  These give much better power consumption, faster access times, and hardly any weakness with relation to mechanical shock.  However they are (correct at the time of writing) very expensive.   Usually found in systems which require maximum throughput where cost is not a factor, and very high-end laptops (Sony VGN-TZ32VN) as an example.

MTBF – This stands for Mean Time Before Failure, hard disk drives although technology has made them more resilient, faster, larger, and generally better.  However the fact that the manufacturers still quote a Mean Time Before Failure time should be your first clue about the reliability of hard disk drives.  They are not, they can fail for many reasons, however when they do the results can be spectacular.  Every IT company out there will have a story of someone who did not see the point in backing up, as they had not done it for three years and nothing has gone wrong and then bang, the hard disk fails, and they have lost all of their information.  If a hard disk is exposed to mechanical shock the head con hit the platter quite easily the tolerance between the two is microns.  When this happens you might not notice any side effects, it could have happened in an area of the disk that may not be is use.  If this is the case then the PC may seem normal, until the unit tries to store something in that area of the disk, and then can’t retrieve it.  Ok so I lose a file, big deal, well not exactly, see that is maybe ok if it happens to be a user file which is stored there, but now take the example where it is not, maybe it is a registry file.  Next time you boot your PC it fails.

What can I do to look after my Hard Disk?  Well being extra careful around them is a good start, mechanical shock is the largest killer.  The biggest thing to remember is to back up your files no matter how reliable your system is, and how trivial you think this may be, things can change in the blink of an eye.

Platter Clatter – This is the term which has been coined by IT professionals to describe the noise a hard disk makes shortly before the read/write head takes a final, but fatal, nose dive into the platter of the disk.  This is a very specific sound which is sometimes a clicking noise or a scraping noise.  If the drive can still be accessed this is the time to take a final back up and get the hard disk drive unit replaced.  If you continue using the disk drive then chances are at some point within a short space of time it will stop.

There are a lot of data recovery companies out there who can recover data from broken hard disk drives, the Open University suffered a major fire which wiped out a hard disk drive which contained important information, a recovery company was able to recover around 90% of this information with a single shot read process.  This is a single shot process which totally destroys the disk being read.

An engineering company in Corby suffered a failure on two RAID drives with in a very short space of time, however a data recovery company was able to recover all of the data from the RAID Array however the process cost a little over £20k.

If your in doubt about your hard disk drive give us a call, we have some tools in our toolbox which will enable us to scan the unit and let you know if there are any problems, most disks can be scanned within an hour, and the cost of replacement hardware should your disk be damaged is very low.  So why delay?  Check out our website for our contact details:

Remember for great IT support in Milton Keynes contact www.it-mk.co.uk

Smart Phones Are They That Smart?

Need your e-mail on the go?  Like to keep track of your appointments and to-do lists?

Then you may be in luck. By using a smartphone and a Microsoft Exchange server this dream could be closer than you may think. We have been busy this week testing a new breed of smartphone, the Samsung S8000 or Jet.

Samsung S8000 Jet

The Stunning New Samsung Jet

The Jet features an 800Mhz processor, slick AMOLED display, and all the usual trimmings you would expect in a phone from one of the worlds leading manufacturers.  The unit integrates tightly with Microsoft exchange meaning that your e-mail, tasks, contacts, and to-do list is synchronized via the mobile network with your corporate Microsoft Exchange Server from wherever you happen to be.  This means that you will always have an up-to-date diary and people at the office can book appointments for you knowing that in near realtime they will appear in your phone diary.

As a phone, the units we tested were connected to the Vodafone network which produced excellent coverage with second to none call quality.  The phone was able to produce a high quality bluetooth link to our TomTom devices providing all of the features including Traffic Updates and Hands-Free calling.

Application availability is a little limited, however there are promises from Samsung that more applications for this unit are on the way, currently there are nowhere near as many applications as there are for the Jet’s main competitor, the iPhone.

The screen is crisp and high-resolution and produces and easy to read display in all of the lighting conditions we tested it in.   Mobile web-browsing was adequate, the one touch zoom feature was invaluable.   However, mobile web-browsing is still limited and in no way a substitute for a laptop and 3G card.

Samsung have added a 5 Megapixel camera to the Jet which does produce great images for a phone, again however the lack of a xenon flash unit ment that the Jet did struggle to maintain good picture quality in low lighting conditions.

Video calling worked very well providing a good clear view of the remote person and excellent audio, however it should be noted that both units need excellent 3G or better coverage to achieve this.

Overall we were very impressed with the Jet, so much so that we now have a fleet of them here at IT-MK!  We found that the niggles with the user interface were outweighed by the Jet’s sheer speed.   This is easily one of the fastest phones we have seen.  The unit is more than capable at flicking through screens without too much lag between touching the screen and things happening.  We would happily recommend this unit to our customers as it feels well made, works quickly, integrates with exchange and yet still maintains excellent, useable phone features.

Internet Cafe – Are You At Risk?

An Internet cafe or a local Wi-Fi Hotspot may seem like the ideal place to catch up on your correspondence and friends but how safe are they?  Well the answer for most is not very.  There are a combination of things going on which means it coud be potentially dangerous to use them without first knowing a few facts and how to protect yourself.

Firstly with many people connecting to a single access point there is an inherent risk that one of those people may not be simply checking their e-mail.  In the networked world there is software called a “Network analyser”.  This software has the sole job of enabling IT professionals track down difficult network problems they work by allowing us to see the information which is coded onto the network cable or travelling to and fro from the access point.  This software also allows a cracker to look at packets of data in the same way.  A small amount of juggling and the cracker can happily see all of the unencrypted data which is traveling to a fro from each device connected to the access point. 

Now our legitimate user logs onto say a web-based e-mail application and checks his mail.  The username and password that is sent to the web mail site is sent down the wire in an unencrypted format, this means that the cracker can simply read the username and password.  It is that simple.

The way to protect yourself against this is simple.  Use an encrypted VPN tunnel to a trusted site.  So now our legitimate user logs onto the same wireless access point inside his favorite cafe, however this time, as soon as they are connected they establish an IPSEC Encrypted VPN tunnel back to their office.  This sends al of the traffic from the laptop including internet traffic to the VPN endpoint, for our example this is the users office.  Now all the cracker can see is an encrypted hash of information.  Even if the site has no encryption, the information is still encrypted, sent down the VPN, unencrypted and passed to the website. 

If you would like to know more about safety on the Internet and from public locations please contact one of our team who will be happy to help.

IT-MK Partnership with Microsoft

IT-MK today became a partner of Microsoft.  This gives our staff access to the latest training and white papers from the technology giant.  In turn this mean that IT-MK can continue to bring you the high quality solutions you are used to, and it will allow us to extract even more value from your infrastucture.  IT-MK Limited are comitted to bringing down the total cost of ownership as much as possible while support our customers to remain on the cutting edge of technology.


microsoft partner logo

microsoft partner logo

We Have Moved!

We are pleased to announce that we have completed both our Office move and technology upgrade, this has included a Cisco phone system, new servers and network structure, and new workstations throughout our infrastructure.   We are confident that this will enable us to respond quicker to the changing needs of our customers and to provide an even better ongoing service.  Our corporate ethos remains the same, which is that of first class customer service.

Should you have any computer or network related issues that you require addressing please contact us either on the number below or via e-mail: info@it-mk.co.uk and we will be happy to help.  In addition to this you can find out more about us on our website: www.it-mk.co.uk.  We look forward to hearing from you and working with you in the near future.

IT-MK Limited can now be found at our new office address:

L30, MK:Two Business Center,
Barton Road
Water Eaton
Milton Keynes

Our phone number remains the same which is: 01908 880 677, which is now 8 lines.

Information, Information, Information

We have had some new information packs printed.  If you would like one please contact us on +44 (0) 1908 880 677, and one of our staff will get one in the post to you.

We Are Moving!!!

IT-MK Limited would like to take this opportunity to let all of our customers know that we are moving into slightly larger offices between the 21st September 2009 to the 28th September 2009, this means that there may be a slight dissruption at times to our phone services.  We will try and keep any outages to a minimum.  During this time, you may find our telephone number rings a little longer than normal.  Our Office move should be complete and fully operational by 29th September 2009, at which time all operations will be carried out from our new Office:

L30, MK:Two
Barton Road
Milton Keynes

Our phone number will remain the same and is: +44 (0) 1908 880 677

We would like to thank our customers for their patience during this time.

Welcome to the new IT-MK Limited Blog

Check back here for latest news, tips and tricks, and many other exciting articles which we feel may be of interest to you.